On December 25, My 3 sons And that i had a flight from Cleveland to Phoenix that was to go away at 7:50 having a stop in Charlotte NC. At about 3 or 4 pm on the day of our departure, American Airlines delayed our flight which would make us miss our link in Charlotte which had no other flights out to Phoenix that working day OR the next! And why the hold off? No explanation. So with no help from an AA agent..(Practically like it had been our fault) we discovered another flight through Dallas…which left in one hour and also a half. We produced it to your airport but with yet another impolite AA agent, (I understood it was active with the holidays and all) I used to be certain that I could get my bag in Dallas since we now had to invest the night there. I asked him about the tag that appeared like it absolutely was checked to Phoenix and he mentioned curtly, you’ll just select it up in Dallas and recheck it in the morning. Well the bag did not make it within the conveyer in Dallas. Once i requested One more agent over it, he claimed it was in an enormous place and it was likely out whenever we remaining each morning. I explained to him I required it for my lodge remain, and he informed me it could consider four hrs to get it. Ok…nevermind…I’ll be again here in 4 hours!!! So I still left for that Dallas lodge without the need of my baggage.. Received on our flight the following early morning and took off on time.
Based on this encounter I am able to only conclude this apply appears being enterprise as usual for American Airways, In particular immediately after witnessing signs about not eliminating cots from selected areas. How can a business justify possessing over 50 adults snooze on cots within an airplane terminal? This should be a priority for the hearth Marshals!
I invested two several hours as well as a 50 % at AA counter and didn't have the choice as I have already been instructed or to free my ticket and go house
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The final two occasions I have flown on American Airlines from BWI to MIA my precheck clearance hasn't proven on my ticket. After i have spoken to customer service I am dismissed with “It is simply a glitch”.
I obtained a promo from the mail from American Airways in reference to quick tracking to elite status. When I made an effort to log on to the Site during the promo I couldn't locate it (aa.
Looking through the short article in Yahoo! a few AA rep creating “deaf and dumb” on their baggage is impolite they usually have earned greater than a phony apology. you just shed a buyer.
The latest flight from Austin to Ft Myers on which I'd requested wheelchair assistance didn't present any jetway aid and Totally nothing at all in Ft Myers from aircraft to baggage assert and NOONE to question.
I have to confess that I was selfishly happy in order to e book my flight prior to your entire other prospects and that the agent was in a position to get rid of the costs.
– Flip your technique also to not address the Customer like dirt. Understand that they are your ‘bread and butter’ and with no them you wouldn’t be in operation in the slightest degree.
I am very unhappy together with your consumer service!!! I think it was less costly in your case To do that to me than to operate the flight which i was originally on, as the flight was not full.
You will find there's Center aged African American woman with a short hair Slash and Eyeglasses at your Philadelphia Airport area who refused to provide me her comprehensive title when I requested it as a result of her despicable Mind-set. She eventually advised me her name was “D” and hid her identify badge as she stated this. “D” won't should have a task in consumer service and especially not within your top quality check in location the place I encountered her. As I rushed earlier the prolonged TSA line towards the self service ticketing counter with only 40 minutes until eventually my flight departed I used to be pleased to determine there was a absolutely free kiosk. I began to retrieve my reservation and halfway by this method “D” walked as many as me and explained “This is often for first class passengers only” I looked up with the monitor baffled due to the fact there wasn’t any signal or indicator which the kiosks have been top notch kiosks and Also I puzzled how “D” understood I was or wasn't top notch and why she would make these types of an assumption. I replied “Justification me?” “D” condescendingly mentioned “These kiosks are for firstclass passengers only”.
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